Refund policy

Due to the nature of custom garments we do not accept returns or exchanges. If your garment is damaged and you have any issues simply contact us at shop@deadsethreads.com.au

Cancelling order before delivery

Due to the nature of custom items, Dead Set Threads do not offer refunds on completed works.

If your order does not proceed and you require a refund, refunds can be issued however, Shopify fees and a 25% admin fee will be deducted from the total refundable amount. Our admin fee covers any staff time spent on your order for example conversing via email about any issues related to your order, any time spent correcting your artwork and any time spent creating mock ups etc.

It is your responsibility to make sure your artwork meets the minimum artwork standards, if for any reason you can not produce artwork that meets these standards our refund policy will still apply. 

For orders over $300, if garments have been ordered prior to cancelling order there will be a restocking fee of the garments.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All of our items are non returnable as they are custom garments  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@deadsetthreads.com.au.